سياسة الخصوصية

Who We Are

Waseet (وسيط) is a WhatsApp conversation-management service for real-estate brokers, operated by UnintellAI and available at brokerage.estate. This policy explains what data we collect and how we use and protect it.

Data We Collect

• Broker account data: company/office name, owner name, WhatsApp number, and email address.
• Meta / WhatsApp linking data: WhatsApp Business Account ID (WABA ID), Phone Number ID, and access tokens.
• Inbound and outbound WhatsApp messages processed to run the service.
• End-customer data (names, phone numbers, and messages) processed on behalf of, and at the direction of, the broker.

How We Use Data

We use data for one purpose only: to operate and provide the conversation-management service to the broker. We do not sell your data or your customers' data to anyone, and we do not use it for advertising.

Sub-processors

We rely on trusted providers to run the service, including:

• Meta / WhatsApp — messaging platform.
• Twilio — WhatsApp message delivery.
• Cloud database hosting provider.

Data Retention

We retain data for as long as your account is active. Deletion requests are handled per the procedure described on our Data Deletion Instructions page.

Your Rights

You have the right to access, correct, and request deletion of your data. We intend to handle such requests in line with Saudi Arabia's Personal Data Protection Law (PDPL).

Platform Policy Compliance

We comply with the applicable WhatsApp Business and Meta platform policies in processing messages and account data.

Contact

For any privacy question, contact us at info@unintellai.com.